Satisfaction Survey

Now that you have returned from your vacation we are asking you to complete the following survey. Your feedback is crucial to improving our process and assuring you receive the best service available. Thank you for taking the time to complete this survey.

Please rate the following items according to this scale:

How satisfied were you with the information provided on our website?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the ease of reservation?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the response time in completing your reservation?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

Did you feel you had your questions answered in a complete and timely manner?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

Were you satisfied with the transportation pick-up information you received prior to your trip?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

Additional Comments:

How satisfied were you with the pick-up arrangements at the airport?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the ease of check-in process at the resort?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the help received by the VIP Customer Service Staff during your stay?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the process of making dinner arrangements?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the ease of check-out from the resort?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the description of Guest VIP services as described in our website compared with what you received at the resort?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

How satisfied were you with the amount of communication received from Your Ideal Vacation regarding your vacation?

		5 (Very satisfied)
		4 (Somewhat satisfied)
		3 (Satisfied)
		2 (Somewhat unsatisfied)
		1 (Not satisfied)

Additional Comments:

If you are happy with your vacation….share it with your friends
If you are unhappy….please share it with us!

**Any information we receive will be used to improve our customer service
and can be shared in the testimonial section of our website.

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